Shipping policy
Shipping & Delivery Policy
At RusticCeramicHome, we are committed to making your shopping experience simple, transparent, and reliable. Below you will find important information about order processing, delivery times, tracking, and shipping-related issues.
1. Processing Your Order
Orders are normally processed within 1–5 business days after payment has been successfully received.
Please allow additional processing time during holidays, promotional events, or periods of unusually high demand.
2. Delivery Estimates
After your order has been dispatched, delivery typically takes approximately 7–10 business days, depending on the destination and shipping method.
Delivery estimates are provided for reference only and may vary due to circumstances outside our control.
3. Delivery Delays
While we work closely with our fulfillment and shipping partners to minimize delays, certain circumstances may affect delivery times, including:
• Incorrect or incomplete delivery information
• Difficulty reaching the recipient
• Unexpected increases in order volume
• Supplier or fulfillment delays
• Carrier and transportation disruptions
• Customs clearance procedures
• Severe weather or other unforeseen circumstances
If your shipment experiences a significant delay, we will do our best to keep you informed.
4. Order Tracking
Tracking information will be provided after your order has been shipped, where available.
Please note that tracking information may not become active immediately. It can take several business days for the carrier's system to register the shipment.
5. Damaged Shipments
We take shipping-related concerns seriously.
If your package arrives damaged, please contact us promptly with your order information and, where possible, photographs of the damaged package and products.
We will review the issue and work with you toward an appropriate resolution in accordance with our Return & Refund Policy.
6. Shipping Information
Customers are responsible for ensuring that their name, phone number, and delivery address are correct and complete at checkout.
We cannot guarantee changes to shipping information after an order has entered processing.
7. Cancellation Due to Delays
If an unexpected shipping delay substantially affects your order, please contact us. Depending on the circumstances and order status, we will work with you to determine the available options.
8. Contact Us
If you have questions about your order or delivery, please contact our customer service team. We are always happy to assist.